Legal & Compliance

Privacy Policy

Your privacy is fundamental to how we operate. This policy explains what data we collect, why we collect it, and how we protect it.

Last updated: 16 July 2026

Multi Currency ("we", "our", "us") is committed to protecting your personal information and your right to privacy. This Privacy Policy applies to all information collected through our website at multicurrency.com, our mobile applications, and any related services. By using our platform, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Personal identification information (name, email address, phone number, date of birth)
Government-issued identity documents for KYC (Know Your Customer) verification
Financial information including bank account details and transaction history
Device and usage data including IP address, browser type, and access times
Communication records when you contact our support team

How We Use Your Information

To verify your identity and comply with anti-money laundering (AML) regulations
To process currency exchange transactions and transfers on your behalf
To send account notifications, transaction confirmations, and security alerts
To improve our platform, services, and user experience
To detect, prevent, and investigate fraudulent or unauthorised activity
To comply with applicable laws, regulations, and legal obligations

Data Security

All data is encrypted in transit using TLS 1.3 and at rest using AES-256 encryption
Access to personal data is strictly limited to authorised personnel on a need-to-know basis
We conduct regular security audits and penetration testing of our systems
Multi-factor authentication is enforced for all administrative access
We maintain comprehensive incident response procedures for any data breach events

Data Sharing & Disclosure

We do not sell, rent, or trade your personal information to third parties
We may share data with regulated financial partners solely to process your transactions
We may disclose information to regulatory authorities, law enforcement, or courts when legally required
Third-party service providers (e.g. email delivery, cloud hosting) are bound by strict data processing agreements
In the event of a merger or acquisition, your data may be transferred to the successor entity

Your Rights

Right to access — you may request a copy of the personal data we hold about you
Right to rectification — you may request correction of inaccurate or incomplete data
Right to erasure — you may request deletion of your data, subject to legal retention requirements
Right to data portability — you may request your data in a structured, machine-readable format
Right to object — you may object to certain processing activities, including direct marketing
To exercise any of these rights, contact us at [email protected]

Cookies & Tracking

We use essential cookies to maintain your session and ensure platform security
Analytics cookies help us understand how users interact with our platform
You may manage or disable non-essential cookies through your browser settings
We do not use third-party advertising or tracking cookies

Questions About This Policy?

If you have any questions, concerns, or requests regarding your personal data, our Data Protection team is here to help.

[email protected]